FAQs


Please find our frequently asked questions below. If your query is not listed below please contact us.

Delivery +
I still haven't received all my items.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If your order has been sent in different parcels, then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

How do I track my order

For all shipments we use An Post for our delivery carrier, for all international shipments we use DHL. Within 48 hours of placing your order online, you should receive a shipping confirmation email with the relevant tracking number attached to it. You can track your package at https://www.anpost.com/Post-Parcels/Track/Search

Note that you may not see any updates on the carrier website until 12 hours after receiving the confirmation email. If you're still having issue beyond that point feel free to contact us at customerservice@bestmenswear.com or +35318842766.

Do you ship internationally?

Please note that delivery times stated do not include handling time for us to process your order. Handling Times may apply and can occasionally be 1-2 working days and increase beyond that at peak times such as sale times or the Christmas period. This should be considered if you require the item(s) for a specific date and are placing your order at a peak time.

>We sure do! Simply enter your international address while checking out and we will ship it to you via DHL. Once you input your shipping address at checkout, your shipping cost will be displayed in AUD.

All international deliveries may be delayed with custom clearances. It is important to note that Best Menswear does not take responsibility of any import duties or fee's that are incurred by your local customs office

For more information click here, otherwise contact us at customerservice@bestmenswear.com or +35318842766.

My tracking shows my order has been "returned to sender"

If your tracking number indicates that your parcel was returned to sender, please reach out to us on customerservice@bestmenswear.com and provide your order number, tracking number and indicate if you would prefer to have this redelivered to the same address, sent to an alternate address or refunded.

I received an incorrect product what do I do?

We want to sort out any issues with incorrect items straightaway.

As soon as you discover the product is incorrect please contact our Customer Service team with:

  • The order number.
  • The incorrect item's name and number.
  • A description of the incorrect item.
  • We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
Returns Policy +

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size there is no problem returning it to us. Best Menswear guarantees to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. You are required to return unwanted orders by post at your own cost. We cannot refund postage.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

All items will be checked before shipping to ensure they are as described and are free from damage or faults.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

This usually occurs within 24 hours, but please allow 3-5 days to allow for refund to be cleared by your bank

Late or Missing Refund +

If you haven’t received a refund within 5 days contact your bank. There is often some processing time before a refund is cleared. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@bestmenswear.com.

Please note that:

  • Unwanted goods must be returned in a fully resalable condition with all tags intact.
  • Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.
  • We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
  • Returned product(s) must be in the original packaging and in a saleable condition.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Exceptions: In the interest of health & safety we cannot accept returns of:

  • Underwear /li>
  • Caps/ Hats unless faulty.
  • Exchanges

Additional non-returnable items:

  • Gift cards – We do accept returns of gift cards.

To make your exchange process as smooth as possible and to avoid your desired item being sold out, we advise placing a new order if you want a different colour or size. You can then return the original item(s) and when return is processed you will receive a refund accordingly.

How Can I Return Items? +

If you have purchased from our online site you can make a return in – store, via An Post or through a parcel or courier service, our delivery partner is ??. You must have your order number and we recommend using a trackable shipping service. If you purchased an item in store you can only return the item back to the store. Please note returns service will incur a charge, Best Menswear do not pay for items to be returned.

INSERT LINKS AN POST RETURNS SERVICE & DPD

Returning Items in Best Menswear Stores? +

You can return any item you purchased in any Best Menswear store within 14 calendar days of receiving it provided you have your dispatch note and goods for returned are in a resalable condition, unopened with tags and undamaged or won. Our store assistants will refund your original payment card or help you find an alternative. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider. If you do not have your original payment with you and still wish to make a return a Best Menswear gift voucher may be offered to you.

Returning Items By Post +

A returns form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items and return it to Unit 15A Best Menswear Online Store Jervis Street Shopping Centre Dublin 1 D01 E9V0

Returning Items By Courier/Parcel Service +

A returns form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items. Arrange for your desired courier service to collect your item or drop it of yourself and arrange to have sent to Best Menswear Online.

Returns Dept. Best menswear Webstore, Jervis Street Shopping Centre, Dublin 1.

Tel: +35318842766

If you have any queries about Returns, please don't hesitate to contact us.

customerservice@bestmenswear.com

Payments +
I have a Promotional code but it’s not working, what should I do?

You need to enter the code exactly as it was given to you, please note these codes are case sensitive, without any spaces. Type or copy and paste the code into the “Promotional or Gift Voucher” box.

Once you've entered the code, click on 'Add' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.

If you find that your promo code isn’t working, then please check the below:

You can only use one discount/promo code per order. This applies to our free delivery codes too.

If you’re still having trouble with a promo code, please feel free to contact our Customer Service team customerservice@bestmenswear.com.

Gift Card Information

Gift cards purchased online will only be sent via email within 1 - 2 hours. Recipients will not receive a physical copy of the gift card.

Gift cards are valid in any Best Menswear store and online Best Menswear gift cards are valid for ??? years from issue date and are non-refundable.

Please treat Gift Cards and credit notes as cash. Lost, stolen or damaged cards cannot be replaced or refunded. Gift cards can be used at any Best Menswear stores and online.

In-store Credit Note Information

Unfortunately, Credit Notes that were issued for returning items in-store can only be used for purchases in store.

Credit notes also cannot be given for the return of online purchases through our online channel, as we only offer exchanges or refunds for purchases returned through our online channel.

I lost my Gift Voucher. What do I do?

Don't worry! We may be able to track this down for you

Please email with all/any transaction details that you can provide. If you're able to provide details about where and when you purchased it, as well as the Gift Voucher amount, we might be able to find this for you.

What are your Payment Methods?

All major credits cards are accepted in-store and online. The online store also accepts payments through Paypal.

How do I use Paypal to pay?

To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.

Why pay with PayPal?

  • It's safer: shop at thousands of websites without sharing your financial details.
  • It's faster: with no need to type in your card details, you can check out in a few clicks.
  • It's easier: all you need is an email address and password to pay online.
Are my details safe & secure when shopping online with Best Menswear?

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
  • Data Integrity - this checks the data being transferred to ensure it has not been altered

In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider to qualify for security protection.

Gift Voucher +

Can I use all your gift vouchers online and in your stores?

No, we have 3 types of Gift Vouchers available online one for use online and two for instore, please see the terms for our Gift vouchers laid out below.

E-Voucher
  • This is only sent as an E-Voucher, not a physical voucher.
  • This is valid for 3 years after purchase.
  • This will take approximately 1-2 hours before it gets sent out to you.
  • Gift Vouchers are non-refundable
  • They can be used online
Best Menswear Store Voucher
  • This is only sent as a physical gift card in a gift box and is redeemable in any Best Menswear store.
  • This is valid for ? years after purchase.
  • The gift box can be delivered straight to the recipient’s door; or straight to you if you would prefer to give in person.
  • Gift Vouchers are non-refundable.
  • This gift voucher cannot be used online.
Best Menswear A Made To Measure Shirt Voucher
  • This is only sent as a physical gift card in a gift box and is redeemable for 1 Made to Measure shirt in any Best Menswear store.
  • This is valid for ? years after purchase.
  • The gift box can be delivered straight to the recipient’s door; or straight to you if you would prefer to give in person.
  • Gift Vouchers are non-refundable.
  • This gift voucher cannot be used online.
Product +
I cannot locate my size

If you are unable to locate your desired size, please reach out to our Online Chat or email service@mjbale.com and we will see if we can locate your product in a store near you.

Where can I find size guide etc.

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages.

Just click on the 'Sizing' button on each product page for measurements to make sure it fits perfectly and stays looking great.

Click & Collect +

Click & Collect allows you to place an order online and collect it in-store free of charge. Simply add the item(s) to your shopping bag, choose ‘free in-store collection’ as a delivery method and proceed to checkout as normal. You will receive an order confirmation email almost immediately.

Will my click & collect order be ready instantly?

No, we will send you a Ready to Collect email when your order is ready for collection in your requested store.

Are all products available for click & collect?

The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service.

What information do I need to bring to click & collect?

The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service.

Can someone else collect my order for me?

You may nominate someone to collect your order for you. However you must notify us in advance that they will be collecting your order via email. Please ensure your nominated person brings a copy of your Ready to Collect email.

What happens if I forget to collect my order?

If for any reason you are unable to collect your order when it’s ready, please contact our Customer Service team to make an alternative arrangement. We will keep your order in the Click & Collect store for 3 working days. After 3 days you will be contacted by our Customer Service team and we can either process a refund via your original method of payment or have the item delivered to you at an extra cost of delivery.