Best Menswear Returns Policy
Shop with confidence this Christmas with our extended returns policy valid from 20 October 2020 and you'll have until 8 January 2021 to return purchases bought during this time. Our extended returns policy applies across all online orders and in store purchases – plenty of time to make sure your gift is perfect!
If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size there is no problem returning it to us. Best Menswear guarantees to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post. Returns are at the customers expense however you can return your items into one of our Best Menswear stores FREE of charge.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund.
All items will be checked before shipping to ensure they are as described and are free from damage or faults.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
This usually occurs within 24 hours, but please allow 2-3 days to allow for refund to be cleared by your bank.
Late or Missing Refunds
If you haven’t received a refund within 3 days please contact your bank. There is often some processing time before a refund is cleared. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please note that:
- Unwanted goods must be returned in a fully resalable condition with all tags intact.
- Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance or deodorant that may leave a scent or mark.
- We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
- Returned product(s) must be in the original packaging and in a saleable condition
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
- Caps/ Hats unless tags are still in place and packaging remains unopened and undamaged unless faulty.
Additional non-returnable items:
- Gift cards – We do accept returns of gift cards.
To make your exchange process as smooth as possible and to avoid your desired item being sold out, we advise placing a new order if you want a different colour or size. You can then return the original item(s) and when return is processed you will receive a refund accordingly.
How can I return items?
Returns in Ireland:
If you have purchased from our online site you can make a return in any of our 11 Best Menswear stores or via An Post @ https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
You must have your order number and choose a reason for your return. If you purchased an item in store you can only return this item back to the store this cannot be returned online. Returns are at the customers expense however you can return your item purchased online into any of our Best Menswear stores FREE of charge.
Please note that the option to return via An Post is only applicable to orders placed within the Republic of Ireland.
For returns from other all other countries please complete the returns form enclosed with your parcel and send it with your parcel to our below address. Goods should be returned via a traceable service to reach us on or before the return date (it is advisable to make a note of any tracking numbers or proof of postage in case they are required).
Returning items in Best Menswear stores
You can return any item you purchased online in any Best Menswear store within 14 calendar days of purchase provided you have your receipt and goods for returned are in a resalable condition, unopened with tags and undamaged or won. Our store assistants will refund your original payment card or help you find an alternative product. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider. If you do not have your original payment with you and still wish to make a return a Best Menswear gift voucher may be offered to you.
Returning items by post
Return with An Post Return My Shopping service is a printed label return service that is:
- Easy to use as customers just print and apply a label to the item being returne
- Trackable using our track and trace service
- Convenient you can choose to have your item collected or you can drop it off at your local post office>
- Log onto https://www.anpost.com/Post-Parcels/Click-and-Post/Returns and choose Best Menswear & Reason for Return and follow the instructions. return your item to:
Unit 15A Best Menswear Online Store
Jervis Street Shopping Centre
Returning items by courier/parcel services
A returns form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items. Arrange for your desired courier service to collect your item or drop it of yourself and arrange to have sent to Best Menswear Online.
Best Menswear Online Store
Unit 15A Jervis Street Shopping Centre
If you have any queries about Returns, please don't hesitate to contact us